Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Privacy Overview
Understanding how we handle your personal information
At Fine Software, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
We built our business on trust, and protecting your privacy is essential to maintaining that trust. Our privacy practices are designed to provide you with transparency and control over your personal information.
Our Privacy Principles
Security
We implement robust security measures to protect your data from unauthorized access.
Transparency
We clearly explain what information we collect and how it's used.
Choice
We provide options for managing your privacy preferences.
Compliance
We adhere to all applicable privacy laws and regulations.
Quick Summary
- Effective Date: January 1, 2024
- Last Updated: January 1, 2024
- Scope: All Fine Software services
- Jurisdiction: Australia (VIC)
Information We Collect
Types of personal information we may collect
Personal Information
Information that can identify you personally:
- Name and contact information
- Email address and phone number
- Mailing address
- Company information
- Job title and professional details
Technical Information
Information collected automatically when you use our services:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website information
Usage Information
Information about how you interact with our services:
- Service usage patterns
- Feature preferences
- Support requests and history
- Communication preferences
- Feedback and survey responses
Business Information
Information related to your business or organization:
- Company name and details
- Industry and business size
- Project requirements
- Billing and payment information
- Contract and agreement details
How We Use Your Information
Purposes for which we process your personal information
Provide Services
To deliver and maintain our software development, cloud services, and digital marketing services.
Examples:
- Creating and managing your account
- Providing customer support
- Processing payments and invoices
- Delivering requested services
Improve Services
To enhance our services, develop new features, and improve user experience.
Examples:
- Website analytics and performance
- Service optimization
- Feature development
- Quality assurance
Communication
To communicate with you about our services, updates, and promotional offers.
Examples:
- Service notifications
- Newsletter and updates
- Marketing communications
- Customer satisfaction surveys
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements.
Examples:
- Tax and accounting requirements
- Law enforcement cooperation
- Protecting our rights and property
- Enforcing terms of service
Your Rights
Your privacy rights and choices regarding your personal information
Access
You have the right to access and obtain a copy of your personal information that we hold.
Request Access →Correction
You have the right to request correction of inaccurate or incomplete personal information.
Request Correction →Deletion
You have the right to request deletion of your personal information in certain circumstances.
Request Deletion →Objection
You have the right to object to certain processing activities, including direct marketing.
Object to Processing →Data Portability
You have the right to receive your personal information in a structured, commonly used format.
Request Data Portability →Marketing Preferences
You can opt out of receiving marketing communications at any time.
Update Preferences →To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable privacy laws.
Data Protection
How we protect your personal information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures
Encryption
We use industry-standard encryption (SSL/TLS) to protect data in transit and at rest.
Access Controls
Role-based access controls ensure only authorized personnel can access personal data.
Firewalls & Monitoring
Advanced firewalls and 24/7 security monitoring protect our systems.
Privacy Training
All employees receive regular privacy and security training.
Regular Audits
We conduct regular security audits and vulnerability assessments.
Incident Response
We have established procedures for responding to data breaches.
Contact Us
Questions about our privacy practices?
Privacy Officer
We will respond to your privacy inquiries within 30 days in accordance with applicable privacy laws.